Fair rules.
Disclosed before payment.
The applicable proposal states the exact payment schedule and any service-specific cancellation terms before purchase.
Effective date: August 2, 2026.
Before work begins
If a client cancels before Creative Solutions begins work or incurs approved costs, amounts paid may be refundable except for disclosed payment-processing fees or non-refundable third-party purchases where permitted by law.
After work begins
Fees for completed work, reserved production time, approved milestones, and non-refundable third-party costs are not refundable except where required by law or explicitly stated in the proposal. If a project ends early, Creative Solutions will provide an accounting under the agreed scope and payment schedule.
Recurring services
Recurring services may be canceled according to the notice period in the applicable proposal. Cancellation stops future renewal charges after the effective cancellation date. Fees already charged for the current service period are generally not prorated unless the proposal or law requires otherwise.
Digital and custom work
Websites, content, strategy, automation, and other custom services are created for a specific client. Approval of a milestone may make that milestone non-refundable as stated in the proposal.
How to request cancellation or a refund
Use Call or text (702) 766-3857, or email [email protected]. Include the client name, project, invoice, request, and reason. Requests will be reviewed against the accepted proposal and applicable law.
Charge questions
Please contact Creative Solutions first so we can investigate an unfamiliar or disputed charge. This policy does not limit cardholder rights or rights provided by law.